Returns & Exchanges

We always want to ensure that our customers are completely satisfied with our products. We will be happy to exchange for another item or replace any faulty item.

All returns/exchanges must be returned unused and still with the label attached  within 10 days of receipt. If, in the case of an exchange, you will have to pay the postage for the return and for the replacement being sent out unless it is damaged. Please note that the original shipping charge will not be reimbursed upon exchange/refund. We aim to process all exchanges/returns within one week of receipt.

Please feel free to email/call us to check on the status of returns/exchanges. For your own protection, please use a shipping method with tracking information. We are not responsible for products damaged or lost in the mail when you ship them back to us.

Contact us at Baby Must Have

Ph +64 027 2300930

Email enquiries@babymusthave.co.nz