All prices shown on this website are in New Zealand Dollars and are inclusive of GST. While we make every effort to ensure that orders are dispatched within 24hrs please allow up to 2/3 days for NZ delivery. We use a track and trace Courier service for all our deliveries and we will send you an email confirming the tracking information of your parcel once it has been dispatched for your complete peace of mind. All items will require a signature upon receipt and therefore we cannot post to a PO Box. If no – one is available you will need to contact the courier company to make arrangements for an alternative delivery. Baby Must Have cannot accept responsibility for deliveries that have not been signed for.  Orders outside New Zealand, please allow up to 21 days for delivery.
During busy/holiday periods  items may take a little longer so your patience would be greatly appreciated.  If, for whatever reason you decide that you would like to cancel your order please do so within 24hrs of your order otherwise it will have already been dispatched to you and you will have to return the item.

Shipping Charges

We like to keep things really simple here at Baby Must Have so we offer Free Shipping Nationwide on all products over $100 and a flat rate of $6 for all purchases under $100. Please note we currently we automatically offer shipping to  New Zealand and Australian Addresses.   If you are outside of New Zealand and interested in placing an order please contact us first and we can quote a shipping price for you.

Payments

Payments can be made by credit card as this is the safest and quickest method – MasterCard,Visa online Banking and Paypal.

‘Baby Must Have’ use an encrypted payment gateway to process all transactions –  Optimizer HQ . OPTIMIZER recognizes its responsibility to keep confidential at all times any information which OPTIMIZER acquires in connection with such a transaction, whether directly from the Cardholders or Merchant. OPTIMIZER protects personal information (at a minimum) to the Payment Card Industry Data Security Standards. Please note however; OPTIMIZER responsibility is limited to protection by OPTIMIZER of information which OPTIMIZER obtains. OPTIMIZER itself cannot, of course, control the use or disclosure by your supplier of any information which they obtain from you.

Collection of Information

To enable OPTIMIZER to provide secure payment facilities it will typically acquire information which may include the Cardholder’s name, credit card number (with the expiry date) and billing address.

Use and Disclosure of Information

OPTIMIZER uses the information to obtain authorization of the transaction from the Issuing bank of the credit card and OPTIMIZER’s own or the Merchant’s bank and to process the payment. Some details from the transaction (such as name, email and delivery address) may be made available to the Merchant or Acquirer through Payline – OPTIMIZER web based transactions management system, which allows Merchants to track transactions and process refunds.

Security

OPTIMIZER is committed to data security. OPTIMIZER uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, OPTIMIZER stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When OPTIMIZER transmits sensitive information (such as a credit card numbers), OPTIMIZER protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. OPTIMIZER is a PCI-DSS compliant provider

Returns

We always want to ensure that our customers are completely satisfied with our products. We will be happy to exchange for another item or replace any faulty item.

All returns/exchanges must be returned unused and still with the label attached within 10 days of receipt. If, in the case of an exchange, you will have to pay the postage for the return and for the replacement being sent out unless it is damaged. Please note that the original shipping charge will not be reimbursed upon exchange/refund. We aim to process all exchanges/returns within one week of receipt. Please feel free to email/call us to check on the status of returns/exchanges. For your own protection, please use a shipping method with tracking information. We are not responsible for products damaged or lost in the mail when you ship them back to us.